Disneyland Line & Wait Time Management

Queueing, capacity and the difference between waiting and feeling that you are waiting.

Focus

• Throughput and capacity

• Queue design and routing

• Perceived versus actual wait

• Transferable hospitality lessons

Overview

The study is structured as a hospitality operating case: scope, method, analysis, findings and conclusions.

Research in development

This programme is being written up. Only verified material is published here: no results are stated before the analysis is complete.